Enterprise grade IT management has more facets than what is possible to list here. On top of that, there are multiple of them which are industry-specific, meaning that generalization is difficult here. However, if a company was out there looking to find a new IT consultation and service provider, they should be shortlisting their options based on three major criteria. These would be the list of services being provided, the provider’s familiarity with the latest cloud tech, and their ability to provide adequate cybersecurity. Let us take a closer look at those aspects next, so that the same can be applied to make the right choice.
List of IT Services Provided
The first two questions which must be answered satisfactorily are what kind of services the IT team can provide, and how those services can be relevant to:
- The industry in which the potential client company is working.
- The potential client company in particular and in respect to their unique IT needs.
Unless the answers are satisfactory, it could be a mistake to hire them. IT is such a vast field, and not every company has the manpower, talent or resources to manage everything that their clients may need them to.
Integration of Cloud Technology
Cloud technology is an incredibly important part of IT management, irrespective of the industry. From data backup and recovery, to maintaining security standards and protocols to keep the backed-up data safe from hackers, it’s a big ask and their team should have the competence necessary to handle it all. As an example, we advise taking a look at how Cutting Edge Network Technologies incorporates cloud computing into their IT management services to minimize operating expenses, streamline IT processes, maintain business workflow, optimize data security and improve the productive capacity of the company as a whole.
Cybersecurity is a very generalized term that isn’t sufficient to describe the sheer enormity and vastness of the field. Thanks to cybercriminal organizations and mischievous individual hackers trying to steal and corrupt data or gain access to internal systems all the time, the local and network security of any enterprise needs to be top notch. More precisely, their IT security standards need to be maintained by a competent IT service provider. While the technical details are too complicated to be discussed here, it is ideal if your IT service provider has a decent reputation to bank on. Expect them to take care of essential tasks such as:
- Installing, updating and changing antimalware resources as necessary
- 24×7 monitoring of all the SaaS applications that the company is currently working with to notice vendor/client-side vulnerabilities, suspicious activities, etc.
- Encryption service for email
- Teaching and training sessions for the company staff, so that they can securely manage their end of the system
- Monitoring employee activities, access, password management practices and over all activities
An IT management service is not supposed to replace all, if any of the company’s present set of SaaS, but it can help in identifying the ones that are either of no use to the company or can compromise the security of the client’s digital infrastructure. Consider them to be similar to a high-ranking manager in your own company, but with aspects of your security head’s expertise thrown in! The only difference being the fact that they will manage and protect only the various digital aspects and services connected to your establishment.